Effective Date: [Insert Date]
Company Name: SS Coir
📧 Email: sscoiroffice@gmail.com
📞 Contact: +91 94424 53352
1. Overview
At SS Coir, we take pride in offering high-quality, eco-friendly, and 100% organic coco coir products. As our products are natural, custom-packed, and often used in agriculture, gardening, and industrial applications, we follow a strict No Return and No Refund Policy.
2. No Return Policy
We do not accept returns under any circumstances, including but not limited to:
- Change of mind
- Incorrect order placed by the customer
- Natural variations in product texture, color, or shape (due to the organic nature of coco coir)
- Delays caused by third-party shipping providers
Important: We encourage all customers to review product specifications, quantities, and requirements carefully before placing an order.
3. No Refund Policy
All sales are final, and no refunds will be issued once the order is confirmed and payment is processed.
Refunds will not be provided in the following cases:
- Customer cancellation after order confirmation
- Product dissatisfaction based on appearance or texture
- Delivery delays beyond our control
- International customs clearance issues (for export orders)
4. Damaged or Lost Shipments
While we package all products securely, we are not liable for any damage or loss that occurs during transit. We recommend customers to inspect the goods upon receipt and contact the delivery provider immediately if any issues are found.
For any assistance, you may still reach out to us, and we will try to support where possible with shipping providers.
5. Exceptions (if applicable)
There are no standard exceptions to our No Return / No Refund Policy. However, in rare cases of:
- Incorrect product shipped, or
- Proven manufacturing defect (not due to transport damage),
You must notify us within 24 hours of receiving the order by email at sscoiroffice@gmail.com with supporting images. Such cases will be reviewed at our sole discretion, and a suitable resolution (not necessarily a refund) may be offered.
6. Contact Us
For any queries regarding your order, please contact us:
SS Coir
📧 Email: sscoiroffice@gmail.com
📞 Phone: +91 94424 53352