Effective Date: [Insert Date]
Company Name: SS Coir
📧 Email: sscoiroffice@gmail.com
📞 Contact: +91 94424 53352
1. Overview
At SS Coir, we are committed to delivering high-quality coco coir products to our customers in a timely and efficient manner. This Shipping & Delivery Policy outlines our process, timelines, and responsibilities to ensure transparency and satisfaction.
2. Shipping Locations
We ship our products across India and also handle bulk export orders internationally.
For international orders, please contact us directly at sscoiroffice@gmail.com.
3. Order Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of any delays due to stock availability or unforeseen circumstances, customers will be notified promptly.
4. Delivery Time
Estimated delivery timelines:
- Domestic Orders (within India): 5–10 business days after dispatch
- International Orders: Delivery timelines vary based on destination and shipping method. We will provide estimated time during order confirmation.
Note: Delivery time may be affected by factors such as remote location, carrier delays, customs clearance (for international shipments), or extreme weather conditions.
5. Shipping Charges
- Domestic Shipping: Charges are based on the weight/volume of the order and the delivery location. Exact charges will be communicated during the order process.
- International Shipping: Shipping costs will vary based on destination, order size, and shipping mode (air/sea). Please email us for a custom quote.
6. Delivery Partners
We work with reliable logistics partners and transport agencies to ensure safe and timely delivery of our products.
7. Bulk and B2B Orders
For bulk or B2B orders, we offer customized shipping and delivery options, including container loads for export. Contact us directly for logistics planning and coordination.
8. Order Tracking
Tracking information (where applicable) will be shared with customers via email or WhatsApp after dispatch.
9. Damaged or Delayed Deliveries
- We take great care in packaging and dispatching orders. However, SS Coir is not liable for any damage or loss caused during transit by third-party courier services.
- If your package is significantly delayed or arrives damaged, please contact the courier service immediately and inform us for assistance.
10. No Return / No Refund
Please note that we follow a strict No Return / No Refund policy.
Kindly review your order carefully before confirming.
11. Contact Us
For any questions related to your shipment or to request a shipping quote, please get in touch:
SS Coir
📧 Email: sscoiroffice@gmail.com
📞 Phone: +91 94424 53352